Help A HUMAN ANSWERS · SAME CHANNEL YOUR TENANTS USE

Stuck? Ask us the way your tenants ask you.

Manzilo runs on WhatsApp, and so does our support. Message us and a person from the onboarding team replies — usually within the hour, in English or Arabic.

WhatsApp us · +971 55 263 7186

Getting set up Adding your first property, units in bulk, inviting the owner, delegation scopes. 6 GUIDES Signing a tenant Phone lookup outcomes, the KYC link vs manual ID capture, cheque entry, Ejari filing. 9 GUIDES Maintenance & the agent How WhatsApp reports become tickets, SLA clocks, emergencies, technician dispatch. 7 GUIDES Money Cheque lifecycles, what to do when one bounces, invoices, owner shares and splits. 8 GUIDES

ASKED MOST THIS MONTH

A tenant's cheque bounced — what happens now?

The cheque flips to Returned and jumps to the top of everything — Command Center, Cheques, the contract. You'll see the re-present window and the tenant's WhatsApp thread. Manzilo never auto-escalates a bounced cheque legally; that call is always yours.

Why can't my staff log in?

By design. Field staff receive jobs, report progress and upload completion photos entirely over WhatsApp — no app to install, no password to forget. The portal is for admins and managers.

The agent escalated a conversation to me. What does that mean?

The tenant asked for a human, or the agent hit something it shouldn't decide alone. The agent goes quiet on that thread until you resolve it from the Command Center — it never talks over you.

Onboarding a new building? Our team walks it in with you — case by case, on the ground in Dubai.